在商務交際中失約是很失禮的，但一旦出現緊急情況，失約是難免的 。這時要特別謹慎處理 。解決的方法一是要及時的通知對方并真誠的道歉，耐心地說明失約的原因，二是要抓緊時間重新安排約會時間 。
對話背景：
付麗達接待了一位與林先生事先約好的梅伯里先生，但林先生正在忙于另一緊急業務，她只好向梅伯里先生解釋，請他改日再來 ， 并表示道歉 。
F: Fu Rida
M: Mr. Maybury, visitor
F: Good morning, Mr. Maybury. Can I help you?
M: Yes, I have an appointment with Mr. Lin.
F: I’m afraid Mr. Lin is engaged in an urgent business at the moment. Would you mind waiting?
M: Well. How long will it be?
F: About half an hour.
M: Oh, that’s too long. I have another appointment at 11:00.
F: Can the assistant manager(副經理) deal with it?
M: No. I got in touch with Mr. Lin myself yesterday and discussed details with him on the telephone. I doubt if anyone else would know about the matter.
F: Perhaps you would like to make an appointment for some other time?
M: All right. That’s the only thing we can do at the moment. I’ll come again on Friday. How about 10:30?
F: I’ll will take down all of these, and ask for Mr. Lin’s idea. Does he have your phone number?
M: Yes, but I’ll leave my card just in case he has lost the one I gave him.
F: Thank you, Mr. Maybury. I’m sorry about the confusion but we’ll see you on Friday.
M: Yes, Thank you. Goodbye.
當然，對于林先生 ， 當他開完那個緊急商務會議之后，從付麗達那里得知Mr. Maybury來過后，應該盡快給Mr. Maybury致電表達歉意，并確認再次會面的時間 。通常如果失約，我們可以用以下口語表達你的歉意：
I am sorry for forgetting our appointment.
我為忘記我們的約會感到抱歉 。
Please give me a chance to explain to you why I missed meeting you.
請給我一個機會 ， 讓我向你解釋，為何我沒來見你 。
I hope you weren't too upset at my missing our meeting. It was due to circumsta nces beyond my control.
我希望你沒因為我的失約而太生氣 。因為情況超乎了我的控制 。
Is there any way that I can make up for my forgetfulness?
有沒有辦法可以讓我為我的善忘彌補過失呢?
我想林先生致電過去可以這樣說：I am sorry for breaking our appointment. I hope you weren't too upset about this.
另外，我經常說的：你失約啦！怎么說：
根據不同情況，中抄文“你失約了”有不同襲意義 。
【商務英語口語：失約處理】
當某人耽誤了一個約會 ， 會面，商務談判，看醫生等，
“你失約了”用：
You missed the appointment.
當某人違背了原知先約定的許諾等，道
“你失約了”用：
You broke your promise.
